Privacy Policy
Last updated: June 17, 2026
This Privacy Policy describes how Darshan Teleinfra Pvt. Ltd. (“Proactive Fibernet”, “we”, “us”, “our”) collects, uses, discloses and safeguards information when you visit our website, sign up for a connection, or use our broadband, IPTV and OTT services. By using our services you agree to this policy.
1. Information we collect
- Identity & contact data: name, address, phone number, email, government-issued ID required for KYC under Indian telecom regulations.
- Service data: plan selection, billing history, payment details processed via secure third-party gateways.
- Technical data: IP address, device identifiers, connection logs, bandwidth usage, support tickets.
- Website data: cookies, analytics events, pages visited, referring URLs.
2. How we use your information
- To provision, activate and maintain your internet, IPTV or Dish TV connection.
- To process payments, send invoices and recover dues.
- To provide customer support, schedule installations and resolve outages.
- To comply with legal obligations, including data retention required by DoT, TRAI and the Indian Telegraph Act.
- To improve our network, services and website, and to send service announcements.
3. Sharing your information
We do not sell your personal information. We share it only with:
- Payment processors, IPTV/OTT platform partners and last-mile installation engineers strictly to deliver the service you signed up for.
- Government, law-enforcement or regulatory bodies when required by Indian law.
- Professional advisors (auditors, lawyers) bound by confidentiality.
4. Data retention
We retain subscriber information for as long as your account is active and for the period required by Indian telecom regulations (typically a minimum of two years after termination). Connection logs are retained as mandated by the Department of Telecommunications.
5. Security
We implement reasonable technical and organisational measures — encrypted storage, access controls and staff training — to protect your data. However, no method of transmission over the internet is 100% secure.
6. Your rights
- Access, correct or update your personal information held by us.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email darshanteleinfra@gmail.com.
7. Cookies
Our website uses cookies and similar technologies for essential functionality and basic analytics. You can disable cookies in your browser, though some features may not work as intended.
8. Third-party services
Our plans bundle third-party OTT apps (Amazon Prime, JioHotstar, SonyLIV, Zee5, Lionsgate Play and others) and IPTV / Dish TV providers. Your use of those platforms is governed by their own privacy policies.
9. Children
Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated “Last updated” date.
11. Contact us
Darshan Teleinfra Pvt. Ltd.
118/6 Shivdarshan, Parvati, Pune 411009
Email: darshanteleinfra@gmail.com
Phone: 8888866648 / 9158583740
CIN: U74999PN2018PTC174621